1. Order Cancellations
Customers can request to cancel their order before it is dispatched. Once the order is shipped, cancellations are not accepted due to the perishable nature of our products.
2. Damaged or Wrong Items
If you receive a product that is damaged, spoiled, or incorrect, please contact us via official mobile number or WhatsApp within 24 hours. We will arrange for a replacement or refund after verification.
3.No Refunds for Perishable Items
Due to the nature of home-made food products, refunds are not applicable for items that have been opened, partially used, or consumed.
4. Refund Process
Approved refunds will be processed to the original payment method within 5–7 business days. Refunds may take longer depending on your bank or payment provider.
5. Contact for Returns
For any return or refund requests, customers must reach out to our official mobile number or WhatsApp. Returns will only be accepted if the product qualifies under our damaged or incorrect item policy.